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We offer a variety of routine face-to-face appointments and pre-bookable telephone consultations.

Each surgery is made up of telephone appointments which are 5 minutes and routine face-to-face appointments which are 10 minutes.

In addition there will be “Sit and Wait” surgeries each weekday morning from 9.00 - 10.30am and afternoons from 3.00 - 4.00pm.

Extended Hours & Improved Access to GP Appointments - We offer appointments out of hours which are available on some early mornings and evenings during the week and Saturday mornings at the Practice The Doctors offer these appointments on a rota basis, please ask a receptionist for further details. We are also working to improve access to appointments for our patients, in particular at evenings and weekends. Patients can now book an appointment to see a GP on weekdays, weekday evenings (after 6.30pm) or at the weekends (on Saturday or Sunday). Appointments will take place at Poole Hospital, Wimborne or Swanage Hospital. To book an appointment contact the surgery.

Our trained receptionists are here to help you and they will ask you for brief details of your condition when you telephone so that they can record them for the attention of your doctor. This is to ensure that we can assist you as speedily and professionally as possible. If you do not wish to give your reason for seeing a doctor, simply ask the receptionist to tell the doctor you have “personal reasons”.

For your peace of mind the practice receptionists are covered by the NHS and practice codes of confidentiality, exactly the same as all the health care professionals at the surgery.

For some conditions it may be more appropriate for our receptionists to arrange an appointment with a practice nurse, nurse specialist, health visitor, district nurse, etc and they will help you choose.

Online Access

You can also book an appointment online. More information can be found on out Online Access page. For more information and details on how to register for this quick and convenient service, please ask a receptionist. Please note, you will need to bring some ID to register for online access.

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Urgent Appointments

Patients who need to be seen the same day with an urgent medical condition will receive either a telephone consultation or an appointment in our daily Sit and Wait surgery. However, this will not necessarily be with your own GP.

Late Arrival For Your Appointment

If you are late for your appointment, you may be asked to wait until the end of surgery or be asked to make another appointment.


It is very important that you let us know in advance if you are unable to keep any appointment made, so that we may offer it to someone else. We offer a text appointment reminder and cancellation service. Please ensure we have your up-to-date mobile telephone number to access this service.

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