About the NHS App
The NHS App is owned and run by the NHS. It can be accessed by anyone aged 13 and over registered with an NHS GP surgery in England or Isle of Man. Once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information. It doesn’t replace existing services. You can still contact your GP surgery in the usual ways.
You can access the NHS app via your computer, tablet or mobile phone.
A useful information leaflet about the NHS App can be found here: NHS App - a Step by Step Guide (PDF, 2.42MB)
Proxy Access for Parents/Carers or family members
As a parent, family member or carer, you may be able to manage services for another person by switching to their profile. This is also sometimes called having a linked profile or having proxy access. It needs to be set up by a GP surgery where you and the other person are both registered. You can then switch profiles using the NHS App or by logging in through the NHS website.
You'll need to provide identification. This is so they can confirm who you are and check it’s appropriate for you to act for the other person.
Depending on the level of access your surgery agrees to give you, you may be able to switch profiles and:
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book an appointment for the other person
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order a repeat prescription for them
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view some or all of their GP health record
Young Person Access
If you’re a young person, you may have questions about who has access to your profile as you get older. Before a child is aged 11, their parents usually control access to their health record and online GP services. When the child is aged between 11 and 16, parents may be allowed proxy access to their child's online services, if the GP surgery agrees this is appropriate. This access ends when the child reaches the age of 16.
If you are aged 13 or over, and you are registered at a GP surgery in England or the Isle of Man, you can access your own profile in your NHS App.
If you're aged between 11 and 16, and you have questions about who can access your health record or online services, contact your GP surgery.
Don't have access to the NHS App?
If you don't have access to the NHS app, you can still access your medical records online by using our GP online system, you will need to register in person at the surgery, and you will be given a username and password. Please remember to bring some form of ID with you, such as your passport, driving licence or birth certificate.
You may request a username and password on behalf of a child or children for which you have parental responsibility. Please note that ID for the child/(rent) will need to be provided. In some cases we may ask for evidence of parental responsibility. All requests will need to be authorised by the registered GP.
Information Security
All personal information held on Appointments Online and Patient Access is protected using the highest internet security standards.
Still have questions?
Should you have any questions or comments about using this facility, please contact reception staff at the Practice, and we will do our best to help.
Online Training
NHS App Step by Step Guides - Step-by-step guides - NHS England Digital
Registering and updating your details in the SystmOnline on web application - YouTube
Booking and Cancelling Appointments in SystmOnline web application - YouTube
Ordering repeat prescriptions in the SystmOnline web application - YouTube
Abbreviations you may find in your health records - NHS App help and support - NHS (www.nhs.uk)