When to use NHS 111
Calls to the NHS 111 service from landlines and mobile phones are free and the service is available 24 hours a day, 365 days a year to respond to people’s healthcare needs, when:
- they need medical help fast, but it’s not a 999 emergency
- they don’t know who to call for medical help or don't have a GP to call
- they think they need to go to A&E or another NHS urgent care service
- they require health information or reassurance about what to do next
- between 6.30pm and 8.00am, out of hours.
Calls to NHS 111 are handled by a team of highly trained call advisers, supported by experienced clinicians. Using an appropriate clinical assessment system, questions are asked to assess callers’ needs and determine the most appropriate course of action without the need for re-triage.
This includes ambulance dispatch, referral to a service within the NHS, referral to an alternative service, and advice, reassurance and information, including for self care.